WCB – Alberta (Millard Health) Collective Agreement 2025-2028

LETTER OF UNDERSTANDING #2

BETWEEN

THE WORKERS’ COMPENSATION BOARD
(hereinafter referred to as “Employer”)

- and -

THE HEALTH SCIENCES ASSOCIATION OF ALBERTA
(hereinafter referred to as “Union”)

RE: EMPLOYER POLICIES
 

An Employee’s workload is a matter of fluctuation that may be impacted by numerous factors including, but not limited to seasonality, surge periods, process improvements and efficiencies, staff/resource fluctuations, shifting priorities, and increasing demands.

The parties recognize the importance of discussions regarding workload. It is agreed that workload concern(s) for discussion represent ongoing, systemic, long-term issues which have continued for a minimum period of ninety (90) calendar days. This does not preclude an Employee from discussing their workload with their direct manager prior to the ninety (90) days.

A representative of the Union may assist an Employee or group of Employees during the Workload Appeal Process.

1. Review Process
   If an Employee has concern(s) regarding their ongoing workload, the Employee may initiate a workload appeal process as follows:
   
   Level 1

   Ongoing workload concern(s) may be filed in writing by the Employee directly to their Service Manager, who shall meet with the Employee to discuss and resolve the specifics of the concern(s). The Service Manager will meet with the Employee and respond in writing within fourteen (14) calendar days of receipt of the workload concern(s).

   Level 2

   If the Employee is not satisfied with the outcome at Level 1, within seven (7) calendar days of the response at Level 1, the Employee shall submit the workload concern(s) in writing to the Director, Millard Health (or designate). The Director, Millard Health (or designate), shall reply in writing within fourteen (14) calendar days of receipt of the workload concern(s).

2. Time Limits
   The time limits in the Workload Appeal Process may be extended by mutual agreement of the parties.

3. Dispute Resolution:
   1. The timelines and process steps in this Letter of Understanding is subject to Article 48: Grievance Procedure.
   2. The final decision regarding the outcome of the Workload Appeal Process is not subject to Article 48: Grievance Procedure.
4. The parties agree to implement the Workload Appeal Process outlined above on a trial basis.

This Letter of Understanding will expire December 31, 2028 or upon the date of ratification of the next Collective Agreement, whichever is later.