Bonnyville Health Centre Collective Agreement 2020-2024

LETTER OF UNDERSTANDING #9

BETWEEN

COVENANT HEALTH, BONNYVILLE HEALTH CENTRE
- AND -

HEALTH SCIENCES ASSOCIATION OF ALBERTA

WORKLOAD APPEAL PROCESS
 

An Employee’s workload is a matter of fluctuation that may be impacted by numerous factors including, but not limited to seasonality, surge periods, process improvements and efficiencies, staff/resource fluctuations, shifting priorities, and increasing demands.

The Parties recognize the importance of discussions regarding workload. It is agreed that workload concern(s) for discussion represent ongoing, systemic, long-term issues which have continued for a minimum period of thirty (30) calendar days. This does not preclude an Employee from discussing their workload with their Department Manager prior to the thirty (30) days.

1. Review Process
   If an Employee has concern(s) regarding their ongoing workload, that have not been resolved through informal discussion with their Department Manager, the Employee may initiate a workload appeal process as follows:
   
                Level 1
   Ongoing workload concern(s) which have continued for a minimum period of thirty (30) calendar days, may be filed in writing by the Employee directly to their Program Manager, who shall meet with the Employee to discuss and resolve the specifics of the concern(s). The Program Manager will meet with the Employee and formally respond in writing within fourteen (14) calendar days of receipt of the workload concern(s).
   
                Level 1
   If the Employee is not satisfied with the outcome at Level 1, within seven (7) calendar days of the response at Level 1, the Employee may submit the workload concern(s) in writing to the Site Administrator. The Site Administrator shall make the final decision regarding the workload appeal, and convey the decision in writing, to the Employee within fourteen (14) calendar days of receipt of the workload concern(s).
    
2. Time Limits
   The time limits in the Workload Appeal Process may be extended by mutual agreement of the Parties.
3. A representative of the Union may assist an Employee or group of Employees during the Workload Appeal Process.
4. Dispute Resolution
   1. The application of the processes of this Letter of Understanding is subject to Article 10: Grievance Procedure.
   2. The final decision regarding the outcome of the Workload Appeal Process is not subject to Article 10: Grievance Procedure.  

This Letter of Understanding will expire March 31, 2024, or upon the date of ratification of the next Collective Agreement, whichever is later.