East Central 911 Call Answer Society Collective Agreement 2025-2027

Article 10: Hours of Work

1. The Union recognizes the right of the Employer to establish shifts for Employees within the bargaining unit.  Therefore, the Employer retains the exclusive right to schedule the hours of work of Employees as necessary to provide coverage for the determined hours of operation.
2. Should the Employer decide to change from one shift structure to an alternate shift structure, the Employer will give no less than thirty (30) days notice of such change to the Union.  During the notice period, the Employer will meet with the Union to receive Employee and Union input regarding changes to be made by the Employer to the scheduling.  However, it is understood that in the absence of consensus, the Employer shall have the right to proceed with changes.
3. Regular hours of work for full-time Employees assigned Emergency Dispatch Positions, inclusive of meal periods, shall be four (4) twelve (12) hour day shifts, followed by four (4) days off then four (4) twelve (12) hour night shifts, followed by four (4) days off. Shift cycle shall be averaged over an 8 week period at forty two (42) hours per week.
4. The Employer will endeavour to give not less than fourteen (14) calendar days’ notice of changes to the rotation of the Employee’s shift schedule. Should the rotation of the Employee’s shift schedule be changed with less than fourteen (14) calendar days’ notice and unless otherwise mutually agreed by the Employee and the Employer, then the Employee shall be entitled to the applicable overtime rate for the first shift.
5. The Employer will endeavour to give not less than four (4) calendar days’ notice of changes in the days of an Employee’s shift schedule.  Should the days of the Employee’s shift schedule be changed with less than four (4) calendar days’ notice, then unless otherwise mutually agreed between the Employee and the Employer, the Employee shall receive the applicable overtime rate for any hours worked during the first shift of the scheduled change.
6. Unless given fourteen (14) calendar days’ advance notice of the change, an Employee required by the Employer to work a scheduled day off will receive the applicable overtime rate.  This overtime payment will cease and the Employee’s basic rate of pay will apply at the start of their next regularly scheduled shift.
7. The Employer will endeavour to give not less than twenty-four (24) hours’ notice of changes in the start and finish times of an Employee’s shift schedule.  Should the start and finish times of the Employee’s shift be changed with less than twenty-four (24) hours’ notice, unless otherwise mutually agreed by the Employee and the Employer, the Employee shall receive the applicable overtime rate for all hours worked on this shift.
8. Employees may exchange shifts and/or days off with Employees in the same classification, provided that:
   1. both affected Employees submit the request in writing, giving reasonable notice (preferably fourteen (14) days’ notice); and
   2. the Employer approves the exchange; and
   3. operational efficiency is not disrupted; and
   4. there is no increased cost to the Employer; and
   5. the shift schedule shall be amended by the Employer to reflect the shifts being exchanged; and
   6. any request for shift exchange shall be responded to by the Employer within four (4) days.
      Such approval shall not be unreasonably withheld.
9. On the date fixed by proclamation, in accordance with the Daylight-Saving Time Act, of conversion to Mountain Standard Time, regular hours of work shall be extended to include the resultant additional hour with additional payment due at the applicable overtime rate.  On the date fixed by said Act for the resumption of Daylight-Saving Time, the resultant reduction of one (1) hour in the shift involved shall be effected with the appropriate deduction in regular earnings.
10. Employees called back to work and not required to commence work and/or who work two (2) hours or less shall receive a minimum of two (2) hours at the applicable overtime rate.
11. Where an Employee works more than fourteen (14) hours notwithstanding Article 10.04, 10.05 and 10.06, they shall be entitled to eight (8) consecutive hours of rest before commencing their next scheduled shift, without loss of earnings.  The Employee in this situation will advise the Administrator in advance of the fact that they will not be reporting for duty at their scheduled time.
12. The annual hours for regular full-time Employees shall be two thousand one hundred and ninety (2190).
13. Hours of Work for a casual Employee shall be:
    1. up to twelve (12) hours on a day shift; or
    2. up to twelve (12) hours on a night shift.