East Central 911 Call Answer Society Collective Agreement 2025-2027

Article 13: On-Call Duty

1.  
   1. The term “on-call duty” shall be deemed to mean any period during which an Employee is not on regular duty, during which the Employee is placed on-call and must be available to respond without undue delay to any request to return to duty and shall include casual Employees.
   2. When an Employee whose hours of work are in accordance with Article 10.04, 10.05 and 10.06, is scheduled to work on a day shift, they may also be assigned “on-call duty” of twelve (12) hours during the following night shift, and when scheduled to work on a night shift they may also be assigned “on-call duty” of twelve (12) hours during the preceding day shift.
2. The Employer agrees to pay:
   1. Employees three dollars ($3.00) per hour for each hour on-call.
   2. The sum of three dollars and fifty cents ($3.50) per hour on days off and Named Holidays
3. On each occasion where a regular Employee is recalled to duty during their on call period, in addition to the payment received for being on-call, the Employee shall be deemed to be working overtime and shall be paid for all hours worked during the on-call period, or for three (3) hours, whichever is longer, at the applicable overtime rate.  An Employee called back to duty shall be permitted to leave the Dispatch Centre when normal conditions have been restored.  However, any further requests for procedures received by an Employee prior to leaving the centre following completion of the work required on the initial call shall be considered one call for the purpose of determining call-back pay.