Mosaic Primary Care Network Collective Agreement 2023 - 2027

Article 49: Critical Incident Stress Management

1. A critical incident is defined as a significant and overwhelming emotional event that may be the result of experiencing a traumatic event, witnessing trauma to another person or a significant near-miss.
2. 1. Following a critical incident, an Employee may request to be provided with downtime during the shift without loss of pay following the completion of the critical incident.  The Employee’s request shall not be unreasonably denied.
   2. If an Employee requests mental health services from specialized EFAP services such as trauma support, the Employee’s request shall not be unreasonably denied.
3. For each psychological injury claim the Employer shall complete the appropriate WCB documentation if the critical incident results in an absence from the workplace beyond the day of the incident or necessitates health care intervention.