HSAA is implementing a phased launch of the online Workload Appeal submission process to support members across the province and ensure timely review of concerns during the rollout period. During the launch, members will only be able to submit Formal Workload Evaluation requests based on their zone/district and the eligibility windows outlined below.

Launch Eligibility Windows

On May 22, members employed under the AHS/Multi-Employer Collective Agreement received an email about the phased rollout for the new Workload Appeal process. The phased rollout dates for members under the AHS/Multi-Employer Collective Agreement are:

  • Central Zone/District: Launching June 8, 2026
  • North and South Zone/District: Launching August 12, 2026
  • Edmonton and Calgary Zone/District: Launching October 16, 2026

Members covered under other employers/agreements will receive notification when their rollout dates are set.

At the conclusion of the phased rollout, the Workload Appeal process will remain open on an ongoing basis for all eligible HSAA members covered by the applicable Letters of Understanding.

Workload Appeal Process

HSAA members covered by a Collective Agreement with a Letter of Understanding detailing the Workload Appeal Process have the right to a reasonable workload. The employer is obligated under their applicable Letter of Understanding (LOU) to consider workload concerns brought forward by members:

In accordance with the appropriate LOU members may raise workload concerns where unreasonable workload is ongoing, systemic, and long-term in nature. 

A Workload Evaluation is understood as an objective assessment of the support, equipment, and/or time available to an employee to complete assigned work. Workload concerns may be impacted by factors such as acuity, changes in service demand, staffing levels, skill mix, or process changes. 

The Workload Appeal Process provides a structured mechanism to discuss, evaluate & address workload concerns as outlined below.

Discussing a Workload Concern

Members are required to first discuss workload concerns with their out of scope Supervisor or manager and attempt to resolve the concern through informal discussion and problem solving. 

This discussion step is required before a Formal Workload Evaluation may be requested. Depending on your relationship with your manger we recognize that this discussion can be difficult however HSAA can support you in these discussions: 

  1. Use this workload concern checklist with practical guidance on how to approach these discussions with your leader.
  2. If you are not comfortable proceeding with a workload conversation with your leader alone, email workload@hsaa.ca and your LRO will reach out to support you in engaging your leader for this discussion.

Remember a conversation regarding workload concerns with your out-of-scope leader is required before you can request a Formal Workload Evaluation. While all details including corrective actions should be documented from this meeting at minimum you will need to maintain a record of the date of this conversation to submit a formal evaluation request.  

Formal Workload Evaluation

If a discussion with your manager has been unable to resolve your workload concern an employee or group of employees may request a formal workload evaluation. 

Formal workload evaluations are reviewed at defined levels of the organization and include written responses at each stage of the process. You can request a formal workload evaluation with your manager through this online form. 

Additional Information

If you are unsure whether your concern meets the criteria for a formal workload evaluation, you can reach out to workload@hsaa.ca to assist you in determining the appropriate next step.