APL Collective Agreement Implementation FAQ

Bargaining updates

The new agreement is in effect as of January 27, 2026, and covers the period of October 1st, 2024, to September 30, 2028.

This article was updated on:

  • Feb. 6, 2026 - Additional details added for Professional Fees Reimbursement.

We know you have questions! Here are some answers to frequently asked questions (FAQs) on the agreement: 

Retroactive Pay Coming Feb. 18

Members will receive their retroactive pay deposit on Feb. 18, 2026. 

Retroactive Pay for Former Employees

Former employees must contact the employer to receive any retroactive payment for increases. The employer will not contact them. 

Former employees whose employment terminated between October 1, 2024, to January 26, 2026, may submit a written request for the retroactive payment of any increases they would have received but for the termination of employment. Requests must be received by Apr. 27, 2026; 90 days from ratification. To submit a request: 

1. Email hrssgeneral@healthsharedservices.ca 

All requests for retroactive increases should include the following information:

  • HSAA Retro (Article 1.03) as the email subject line
  • Employee legal first and last name
  • Employee e-people ID Number
  • Termination Date
  • Phone number (in case there is need for a follow up call

2. Employees who prefer to send in such requests for retroactive increases via letter may do so by mailing a letter to:

Pay Systems
Attention: APL HSAA Retroactive Termination Request
Health Shared Services
Southport Tower, 9th Floor
10301 Southport Lane SW
Calgary, AB T2W 1S7

All pay advices and T4s for former Employees will be mailed to the last address on the Employer’s file.  

Please note if your mailing address or banking information has changed, it is your responsibility to update this by calling the HR Contact Centre: 1-877-511-4455. Hours of Operation: Monday to Friday (excluding statutory holidays), 6:00 a.m. to 5:00 p.m. 

Bank account and mailing address changes will not be accepted via email or letter; verification of identity is a required condition to process such changes.   

The date former employees will receive their retro payment is yet to be determined. We will update this page when that information is available. 

How Retroactive Wages Affect WCB Benefits

WCB does not provide a top-up or adjust your benefits if you receive retroactive pay. Your WCB benefits are based on your actual earnings on the date of your accident and are not adjusted based on a new agreement. WCB will not change your benefit rate, and your employer does not need to report retroactive pay to WCB for recalculating benefits. 

If WCB is paying you directly, there will be no additional top-up. Your benefits remain based on your earnings at the time of the accident, and no retroactive adjustments are made. 

However, if your employer is continuing to top up your earnings while you are on WCB leave, your pay may be adjusted. In this case, any top-up or retroactive increase comes directly from your employer based on the top up amounts, not WCB. 

When New Benefits Take Effect

While most improvements come into effect immediately, others have set start dates: 

  • Your wage increase will take effect immediately, as will the two per cent long-service pay for members with 20 or more years of service. Note: Long Service pay is effective date of ratification and not retroactive.
  • Preceptor pay, increased on-call premiums, and increased subsistence rates will take effect date of ratification. (Note: higher travel reimbursement rates were already in effect)
    • Preceptor pay coding will be available to code shortly. If there was a preceptor in action before then, it may take 2-3 pay periods for their retro to be paid. Preceptor pay is effective date of ratification (January 27, 2026) and is not retroactive prior to this date.
    • On-Call pay will be reflected in the payroll system shortly. If there is on-call pay owed before then, it may take 2-3 pay periods for the retro to be paid.
  • Improved coverage for Continuous Glucose Monitoring begins May 1, 2026.
  • All other benefit improvements, including expanded massage therapy, begin May 1, 2026.
  • Employees who are not currently enrolled in the Health and Dental will receive an email inviting them to enroll.  We are still in the process of confirming the enrollment period and will provide additional details once it is confirmed.

Professional Fees Reimbursement

Members are now eligible for $504 in professional fee reimbursements. The employer is still confirming the process for submitting receipts for reimbursement, but this will likely be done through i-expense. Members are encouraged to contact their employer for further information on the reimbursement process. The employer has also confirmed that because Professional Fees were not effective until January 27, 2026 (date of ratification) that they are not retroactive, however if the deadline to renew falls January 27, 2026, or later, the employer will reimburse.

New Wage Grids

Employees should be able to see their new rates of pay reflected in ePeople by Feb. 6, 2026. 

The Long Service Pay adjustment should be applied automatically on the Feb. 18, 2026, paycheck. Employees should review their basic rate of pay on their February 18, 2026, paycheck.  

If you have any questions on reading your pay advice or believe the Long Service Pay Adjustment (LSPA) had not been added, contact the APL Contact Centre at hrssgeneral@healthsharedservices.ca. If needed, a review will be done and corrections made as necessary.