AHS Collective Agreement Implementation FAQ

Bargaining updates

This agreement is in effect as of November 25, 2025, and covers the period of April 1, 2024, to March 31, 2028.

We know you have questions! Here are some answers to frequently asked questions (FAQs) on the agreement:

Retroactive Pay Coming Soon

We are working with the employer to finalize retroactive pay timelines. The estimated deposit date is the December 24 payroll. 

Retroactive Pay for Former Employees

Former Employees must contact the employer to receive any retroactive payment for increases. The employer will not contact them.

Former Employees* whose employment terminated between April 1, 2024 to November 24, 2025, may submit a written request for the retroactive payment of any increases they would have received but for the termination of employment. The preferred method for submitting such requests is via email to HRSSGeneral@albertahealthservices.ca. All written requests for retroactive increases should include the following information:

  • Employee Legal First and Last Name;
  • Employee e-People ID Number;
  • Termination Date;
  • Email address; and
  • Phone number in case of a follow up call.

Employees who prefer to send in such requests for retroactive increases via letter may do so by mailing a letter to: pay systems 

Attention: HSAA Retroactive Termination Request
Alberta Health Services
Southport Tower, 9th Floor
10301 Southport Lane SW
Calgary, AB T2W 1S7

*Former AHS Employees who have transferred to a provincial health agency (for example to Recovery Alberta or Primary Care Alberta) are not required to request payment of retroactive increases as long as they remain employed with the new provincial health agency as of the date of ratification.  Regardless of which Employer you worked for: Primary Care Alberta, Acute Care Alberta, Recovery Alberta, Alberta Health Services, the process to request retro for terminated employees is the same, see above.

All pay advices and T4’s for former Employees will be mailed to the last address we have recorded on file. Please note if your mailing address or banking information has changed, it is your responsibility to update this by calling: 1-877-511-4455. Bank account and mailing address changes will not be accepted via email or letter; verification of identity is a required condition to process such changes.

HR Contact Centre Hours:
Hours of Operation: Monday to Friday (excluding statutory holidays), 6:00 a.m. to 5:00 p.m.

When New Benefits Take Effect

While most improvements come into effect immediately, others have set start dates: 

  • New market adjustments and wage steps for specific professions identified in the agreement will take effect immediately, as will the two per cent long-service pay for members with 20 or more years of service.
  • Preceptor pay, increased on-call premiums, and higher travel reimbursement rates will take effect immediately.
  • Improved coverage for Continuous Glucose Monitoring begins January 1, 2026.
  • All other benefit improvements, including expanded massage therapy and dental coverage, begin March 1, 2026.
  • EMS Automatic Trial Progression begins immediately. EMS members have 60 days to notify their employer of their classification change to take advantage of this improved language. We encourage members who recently changed classification to contact their manager immediately.
  • The improved interpretation of personal leave days recognizing the full length of shift begins April 1, 2026. 

Professional Fees Reimbursement

Members are now eligible for $504 in professional fee reimbursement and will soon be able to submit their receipts through Alberta Health Services Accounts Payable and the I Expense system. Members are encouraged to contact their employer for further information on the reimbursement process.

The reimbursement of professional fees is not retroactive; however, HSAA can confirm that if the deadline to pay your professional fees was after November 25th this year, you ARE eligible for reimbursement, even if you paid early.

Job Classification Reviews and Closing Compensation Gaps

One of the most important outcomes of this agreement is securing two new Letters of Understanding (LOUs).  

The first allows HSAA to work with AHS to identify market adjustments needed for retention and recruitment. This may result in additional market adjustments during the term of the agreement.

The second allows HSAA to work with AHS to review classifications for occupational therapists, physiotherapists, speech-language pathologists, audiologists, kinesiologists and exercise specialists. This review will not negatively impact salaries and may lead to improvements.

In the coming months, we will be consulting with our members to bring classification and market adjustments forward to the employer. 

Rural Capacity Investment Fund

Details on next steps for the $54-million Rural Capacity Investment Fund (RCIF) jointly administered by HSAA and your employer will be available early in 2026. 

New Wage Grids

Employees will be able to see their new wage rate and all the history related to retro in E-People as of Monday December 8. Make sure to review this as early as possible.

All retro for Wage Grid, LSPA and Market Adjustments will be on the December 24, 2025 pay day.

EHS Part-Time and Casual Vacation Percentage Increases

Part time EHS will see their increased percentages in their banks in late January and Casual EHS employees will receive a lump sum at the same time in January. 

Auto Progression EHS

There are far more employees that might be impacted by this language, and the employer is working on a process to have this completed, but this won’t be completed until January.  The Employer has stated all retro will be applied from November 25 once we complete the transition.